Hampton Inn & Suites Portland/Vancouver
  • 24-Oct-2017 to 31-Dec-2017 (PST)
  • Rooms
  • Vancouver, WA, USA
  • Full Time

Principle Responsibilities/Position Purpose:
Responsible for the overall cleanliness of assigned rooms/suites. Reports maintenance deficiencies in order to maintain rooms/suites in compliance with standards.

EXAMPLE OF DUTIES:

ESSENTIAL FUNCTIONS

60% Clean rooms/ suites, as assigned, which includes: making beds, cleaning bathrooms, dusting, vacuuming, and washing windows / tracks. Reports rooms as clean and available. Reports maintenance deficiencies in order to maintain room in compliance with hotel standards.

10% Strip dirty linens / towels and remove used amenities from room/suite.

5% Check maid cart for supplies, stock as needed.

5% Greet guests immediately with friendly/sincere acknowledgement.

5% Replenish linen and guest amenities.

5% Clean balconies, if applicable.

5% Respond to special requests by guests (such as providing extra amenities or service time requests).

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.


• Provide customer service to guests, including information about hotel services, activities and local attractions.
• Assist co-workers, as requested.


PHYSICAL REQUIREMENTS:


Physical Activity Frequency
Sitting Rare
Walking / Standing Constant
Climbing stairs Occasional
Crouching/Bending/Stooping Frequent
Reaching Frequent
Grasping Frequent
Pushing/Pulling Constant up to 100+ lbs.
Near Vision Constant
Far Vision Constant
Hearing Constant
Talking Occasional
Smell Constant


OTHER DUTIES


Demonstrate working knowledge of the service standards.
Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.


SAFETY REQUIREMENTS


Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY


The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
• Ability to arrive to work on time and when scheduled.
• Physically able to move large objects such as: carts, large bags of linen, ironing board.
• Physically able to operate cleaning equipment such as: vacuum cleaners, brooms, spray bottles
• Ability to read and recognize room/suite numbers.
• Ability to communicate effectively with guests and team members verbally or in written form.
• Ability to learn, follow and enforce standards for cleanliness as they apply to all aspects of suite.
• Ability to follow all safety procedures/standards and able to recognize and act in emergency situations.

QUALIFICATION STANDARDS

GROOMING/UNIFORMS


All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

NOTICE:
The hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.
Upon employment, all employees are required to fully comply with Hilton rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Hampton Inn & Suites Portland/Vancouver
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